Please describe your company and your position there.
I am the IT Manager at SeCan. I am responsible for the website, CRM, and any other online systems and services related to our members.
Enterprise Drupal CMS delivering faster publishing, security, and scale.
Client
ACG
Features
- Improved Navigation
- Integration with Third-Party Tools
- Multilingual Support
- Scalability
- Strong Brand Identity
Industry
Medical
Technology Stack
- Drupal
- PHP
- Bootstrap
- Nginx
Overview
ACG takes pride in being the largest integrated supplier and service provider to solid dosage manufacturers worldwide. It deals in hard shell capsules, track and trace systems, barrier packaging solutions, and process, packaging, and vision inspection systems. The company can produce 13 billion capsules annually and currently serves across 138 countries.
LN Webworks revamped its website and turned it into an all-encompassing resource for potential clients. It has dedicated sections for everything from products to the industries served to resources. As the company’s client base is scattered worldwide, we equipped the website with multilingual capabilities. Our proficient website development team modernized all aspects of the site and transformed it into a top-notch product.
LN Webworks, a rare gem in the world of Drupal talent, transformed our website into a captivating, secure, and fast platform. They not only met but exceeded our expectations, even finishing ahead of schedule. We’re incredibly lucky to have found them.
The Challenges The Show Was Struggling With
ACG’s website was facing several issues when they reached out to us. After conducting a thorough evaluation, we realized that the security and performance were in dire need of revamping and the design was so outdated. The site also required upgradation to the latest version of Drupal 9 and many other modifications to deliver peak performance along with a brand new design. Through the following list, we have presented some other challenges the client was battling with.
- Salesforce integration with Drupal Webforms
- Timeline views issue with G-Translate
- Cloudflare integration
- Responsive Issues
- Not so good user experience
Key Solutions We Implemented To Help ACG Combat The Issues
Once we identified the issues that hindered the website’s top-notch performance, we laid out a detailed plan to address them. With a carefully designed blueprint, we ensured that we aimed directly at our goal and accomplished it without fail. First of all, we decided to switch to the latest version of Drupal 9 on priority. Outdated software versions are always more prone to security breaches and heinous cyber frauds. Once we performed the software update, we started focusing on other facets of the site that were in urgent need of attention like implementing the new design using Utopia framework. We followed the componentized approach for the theming for easy content management and page creation.
We addressed the lack of mobile-friendliness through responsive design and implemented site scan to secure the website against all types of vulnerabilities. As customers possess a short attention span today, we also equipped the site with Drupal modules and features that promote nimble performance. The following list presents the other solutions we implemented to overcome the problems the site was facing:
- New User Journey creation
- Improved User Interface creation
- Drupal 9 for backend
- Salesforce for form submission
- Enabled live chat to take customer service to a whole new sphere and help the company earn customer loyalty
- Executed theme based on Utopia to promote the flawless working of the website in alignment with the needs of the target audience
The Incredible Benefits Our Client Witnessed After Availing Our Services
At LN Webworks, absolute client satisfaction is our primary objective. We leave no stone unturned to ensure that our valuable clients accomplish the desired results. Our entire team basked in inexpressible joy when ACG told us how the revamped website matched their expectations and brought tremendous benefits to them. With immense glee, we have mentioned what our client achieved after availing our services:
- Flawless and captivating website powered by the latest version of Drupal 9
- An SEO-friendly website that ranks well on search engines
- Mobile responsive site that delivers a phenomenal experience to mobile users
- Real-time multilingual website supported by the paid version of GTranslate that promotes the international expansion of business
Form submission managed by Salesforce
QA With Client
Project Summary
An agriculture company is partnering with LN Webworks Private Limited for website and CRM development. They’re designing and rebranding a webpage and integrating it and a CRM into Drupal CMS.
The Client
The Challenge
For what projects/services did your company hire LN Webworks Private Limited, and what were your goals?
We hired LN Webworks for the website maintenance purpose at first, but they were also able to revamp and redesign the site and do Drupal migrations on the website.
The Approach
How did you select this vendor and what were the deciding factors?
We selected the vendor through an online freelancing website and our most important deciding factor was the cost estimates they provided us to maintain and redevelop the website. The vendor was very good at giving us the best rates and we were really happy with the speed at which they understood the whole project.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The scope of work is to redesign and rebrand the website and which also includes integrating the website and CRM into Drupal CMS from the old custom framework. This is a complex project, and the vendor has handled it in a highly responsible way.
How many people from the vendor's team worked with you, and what were their positions?
There were always about 1-3 people working from the vendor’s team and their position was 2 developers and 1 graphic designer.
The Outcome
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The outcomes are very good and on delivered on time, sometimes there are delays but usually, the results are acceptable and of good quality. We are very happy with the overall experience.
Describe their project management style, including communication tools and timeliness.
The project is mostly managed through an online platform like skype for communication purposes and the Trello board for managing the lists and tasks. This method is very helpful and efficient.
What did you find most impressive or unique about this company?
The most impressive about the company is they are very updated on the technology and are able to make decisions on what is the best technology for the required project.
Are there any areas for improvement or something they could have done differently?
Yes, they need some improvement on being more proactive and creative in suggesting to the clients to help them on the business side of the project. To improve the business while using the technology in a more creative way.
